Between purchasing and using a mounting solution comes a less exciting step: installation. That phase can be daunting once people realize the resources that must be deployed, and maybe during odd hours.
Hospitals, in particular, need the time, training and tools to correctly assemble and install EMR hardware and the mounting solutions that accompany them throughout a facility. To minimize service disruptions and clinical workflows, in-house staff often must work evenings or weekends, especially when outfitting high-traffic areas such as operating rooms that are less busy during off hours. The overtime can add up. So too can the extra boxes and packaging materials once the project’s done.
These activities typically aren’t among a hospital’s core competencies. But they are for the manufacturer whose employees know exactly how to assemble and install their products. These teams also know how to work carefully, quickly and unobtrusively in a hospital setting. They meet strict guidelines for sanitation and infection control. And, they leave no mess behind; instead, they recycle packaging once the job’s done.
GCX for several years now has provided such white-glove service to its customers on a per unit basis, so costs are known and fixed, thereby removing variables that lead to extra-hour charges. Some hospitals contact us after costly lessons from self-installations or hiring commercial contractors.
GCX service and support team members are employees who assemble our products every day in the GCX factory, so they know our products because they work with them daily. The opportunity to go into the field to assist customers also assists future product development since that real-life knowledge is brought back to our production and engineering teams.
Additionally, GCX on-site support team members are fully credentialed and will comply with any additional hospital-specific requirements. They arrive on time and well equipped with required parts and tools, working around the organization’s schedules and room availability to reduce patient and provider inconveniences.
When deciding whether to go it alone or hire a trusted provider, consider the following:
Between buying a mounting solution and the computer systems they support, hospitals make a significant investment. To ensure maximum value from those dollars spent, it’s important to have a dedicated crew that arrives with the right parts at the right place and at the right time.
Mark Ross is GCX General Manager and in charge of the On-Site Services Program.