Dear GCX Customers:
Our records show that you previously purchased GCX mounting products for use in your facility. GCX has received two reports of unexpected arm movement when the VHM lock lever was released. In both cases, the internal gas spring that counterbalances the mounted load had lost its gas charge. Gas springs have a finite life and gradually lose pressure over a number of years. In cases where the arm is regularly moved or periodically checked, loss of pressure is obvious and does not pose a hazard. However, in cases where the arm is left unused and unchecked for many months, gradual loss of pressure may not be noticed until the locking lever is released. The resulting sudden movement could possibly cause injury to an unaware caregiver, or damage to other equipment.
A similar situation could occur if:
To mitigate these potential risks, the following actions have been taken:
If a VHM owner does not wish to periodically inspect the arm, it is recommended that the locking lever be removed entirely. This will allow the arm to slowly drift downward as there is a loss of spring pressure.
GCX has established a three-step process to refurbish affected VHM arms:
If at any point you have a question about your VHM arms or the refurbishment program, please contact Technical Support. Thank you for your attention to this matter.