If you discover a broken stem in your roll stand kit, we recommend you work through Philips Customer Service to resolve the issue.
- Call Philips Customer Service at 800-722-9377.
- Press 1 to speak with a representative.
- Be prepared to provide the Philips representative with:
- the serial number of the monitor attached to the mount
- the Field Corrective Action Number (FCO# 86000227A).
- Provide the replacement kit (Philips Part Number 45364612921).
- A representative will initiate the order or transfer you to the correct technical agent.