F.A.Q. Category: Customer Service

How Do I Contact a Sales Rep?

November 30, 2020 in

To contact the Sales Representative in your area, please consult the GCX How to Buy map.

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How Do I Get in Touch With Someone on Your Customer Service Team?

November 30, 2020 in

You can reach a member of our Customer Service Team by emailing orders@gcx.com, or calling 800-228-2555. Business hours are 7:30 a.m. to 5 p.m. PST on weekdays.

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How Do I Update My Billing Address?

November 30, 2020 in

To update your billing address, contact our Customer Service Team with your PO or order acknowledgment number with an email to orders@gcx.com or by calling (800) 228-2555.

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How Do I Update My Shipping Address?

November 30, 2020 in

To update your shipping address, contact our Customer Service Team with your PO or order acknowledgment number with an email to orders@gcx.com or by calling (800) 228-2555.

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What Is The GCX Return Policy?

November 30, 2020 in

If you have a return, please reach out to your Regional Sales Manager or Account Manager. For more information, consult our product warranty.

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